GREEN PAPER on "Living and working in the Information Society: People First" defines how to maximise the opportunities and minimise the risks of new ICTs for cohesion. This means to ensure that the Information Society becomes a tool to create an inclusive society. The Information Society should be about people and it should be used for people and by people to unlock the power of information, not to create inequalities between the information rich and the information poor.

- lack of availability of infrastructure (PC, broadband, etc.)
- accessibility problems (lacking Design for All)
- affordability
- awareness
- appropriateness

End users barriers, Industry, experts etc. barriers:

- lack of awareness as well among potential end users, service people, industry,...
- lack of skills education among potential end users, service people, industry,...
- attitudes towards new technology, users resistance
- difficulty to keep pace with evolving technology
- volumetrics (share amount of data that is available)
- technology transfer
- attitude of service providers (innovation causes problems)
- the collaboration/competition paradox

- Useful synergy in projects and pilots between researchers, industry, users
- TAP-TIDE co-operation, Multidisciplinarity

1. Memorandum of Understanding should include social integration issues in national/regional programmes

2. Government procurement should require Design for All, inclusive approach

3. There should be fiscal incentives in order to include marginalised users in research and implementations

4. Series of hands on workshops to analyse the problems of marginalised people

5. Research is needed also in the mental health area, people with learning difficulties, people with language problems, haow can people with cognitive impairments use and get benefit from IS services ?

6. Web co-operation in order to provide information about best practice, design guidelines, standards, legislation, uptake support measures etc. in order to serve people implementing the infrastructure for IS

7. Promoting awareness raising, development of education and training methods for the actors in the IS implementation field

8. Promoting the multicultural aspects, languages in Europe

9. Promoting activities targeted towards groups that are on the edge to becoming marginalised

10. Promoting uptake of IS solutions among associations

11. Need for Quality filters in provision of information

12. More synergy between central and local administrations

13. Use of the best principles of life long learning to reach marginalised groups

14. Disseminate best practise

15. Enhance citizens interaction

16. Use the principles of design for all for designing Web pages and means of navigation

17. Reduce costs to enhance access

18. Promote convergence and enhance the development of seam less services

19. Commission support for bringing joint R&D success stories to the deployment phase at a larger scale (digging the gold mine of R&D success stories)

20. Availability of opportunities

Workshops should be organised on topics like:

- long time unemployed
- elderly
- disabled, people with mental health problems, learning problems, cognitive problems
- marginalised, poor people
- children
- immigrants
- refugees
- rural areas, less network support
- cultural minorities
- drug user, social outsiders
- illiterate people